Shared inbox
Assign the ticket to a teammate and keep saved replies editable before sending.
Customer support software
Turn customer questions into good conversations.
Share one inbox across the team and make each customer feel like you picked up where you left off.
Try the demo
Try routing a sample customer email through the shared inbox.
See how it works
From setup to everyday use
Explore Shared inbox
Help centre
Draft an article from a recurring question and connect it to the workflow that surfaced it.
Inside the product
Shared inbox triage queue
Compare what is included, what costs extra, and how long each option lasts.
What each option covers
Check whether the price is per person, per visit or for the full period. Ask which extras are optional and what happens if your plans change.
Help centre
Draft an article from a recurring question and connect it to the workflow that surfaced it.
Signaldesk
Explore another part of the product
Follow a customer help article through the key steps.
Follow a weekly response-time report through the key steps.
Assign the ticket to a teammate and keep saved replies editable before sending.
Product tour
Keep the whole support conversation in view
Signaldesk groups the first message, internal notes and follow-up on the same ticket. A customer can change channels without starting the conversation over.
Shared Inbox
Assign the ticket to a teammate and keep saved replies editable before sending.
Knowledge Base
Draft an article from a recurring question and connect it to the workflow that surfaced it.
Reporting
Start with a single record or project. Check which fields are required, where the information goes and who should be able to review it.