Shared inbox
Assign the ticket to a teammate and keep saved replies editable before sending.
Customer support software / 02
About
The people, approach and ideas behind Signaldesk.
In the workspace
Keep the whole support conversation in view
Signaldesk groups the first message, internal notes and follow-up on the same ticket. A customer can change channels without starting the conversation over.
Help centre
Draft an article from a recurring question and connect it to the workflow that surfaced it.